Customer Support Channels
A 60–Minute Response Time Guarantee
Each help request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your ticket or email needs additional assistance from an admin, we will forward it and leave a note to let you know that your issue is being examined. If you make use of our Optional Admin Services package, all of the server management services included there will be performed at a time that is suitable for you.
A Topflight Customer Service
If you need assistance with our Web Hosting Control Panel or with any of the apps that we’ve pre–installed on the server on your behalf, don’t hesitate to contact the client support staff anytime through the ticketing system. Besides, if you need assistance administering your server, you can order the Optional Admin Services package, which includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard disk drive space, etcetera.
A User–Friendly Help Area
Our Web Hosting Control Panel has been pre–installed for every dedicated server. Among its characteristics is a very convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of instructional articles also video versions that show all the actions that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.