24/7 Customer Support in Cloud Hosting
The customer and tech support services for our cloud hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You'll be able to pick the most appropriate way to contact us depending on what your location is or the hardware you are using. We will assist you for more or less any webhosting-related query that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply come with 24/7 customer and technical support, therefore regardless of what problem you experience, you're able to get in touch with us and we'll assist you at once. Our guaranteed answer time for every email or trouble ticket that you open from your Hepsia web hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 minutes. We also have telephone support with a couple of local numbers internationally as well as a live chat, which means that you are able to contact us and get additional information about our services even if you do not have an account yet. We can help you with any kind of question or a problem you have - payment methods, package specifications, email configuration, website hosting account settings, and so on. If you use our services, you will not ever encounter an issue where you should wait for a few days to get a problem resolved like you'll need to do with many other companies.
24/7 Customer Support in VPS Servers
In case you buy a VPS server from our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find a couple of local telephone numbers in the United States, Great Britain and Australia along with a live chat service. If you are a current customer and you want help with some technical issue which requires longer time to investigate or resolve, you will be able to open a ticket from your billing account or you will be able to send an e-mail message and we will take care of the issue and send you an answer within 1 hour. The answer time is warranted 24/7, including holidays and weekends, still for the vast majority of issues it takes less than 30 minutes to get support. Our support service covers your VPS plus all the pre-installed software it features, so if you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server through us, you're able to get in touch with us at any time using several channels and the maximum time that you will need to wait for a response is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you would like to find out about our web hosting solutions before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you're looking for help with third-party software that you can't install or run efficiently, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.