In case you’ve got a site, a problem may always surface and it doesn’t necessarily need to be connected with the hosting service itself. For example, something could go wrong when you update an application or some crucial data can be modified or deleted accidentally. No matter what the nature of the problem is, you’ll have to get in touch with the respective technical support team and ask them to recover a backup or to help you resolve the problem that you’re facing. How fast they will do that will determine the span of time that your websites will be inaccessible. For some websites like community web portals or shopping portals, a longer unavailability often means losing clients and money. With that said, it’s of primary importance that you use the services of a web hosting company that offers not only a very good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting offer a 60-minute reply guarantee, which suggests that regardless of what enquiry or difficulty you might have, we will always be there to help you. The fact is, it rarely takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both sales and technical matters. Our help desk support team reps are available 24-7, even on legal holidays and weekends, which means that you will get instant help anytime you need it. We realize exactly how priceless time can be, so by the time we respond to your email or ticket, we’ll have enquired into the matter and, in case we haven’t resolved it, we will provide you with more details on what you have to do on your end – when the case demands it. With our support service, you can rest assured that there will be someone to help you right away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a helpdesk ticket from your web hosting Control Panel or send an email related to your semi-dedicated server, you’ll have an answer within no more than 60 minutes. You can touch base with us whenever you need with regards to general, billing or technical issues and given the fact that we’re available to you 24 hours a day, 7 days a week, 365 days a year, you will invariably get support in no time. Depending on the specific issue or question, we will provide you with more info, fix the obstacle if it has been caused by something that is within our reach or advise you on how to proceed in case you have to fine-tune a specific setting for a web-based app that we don’t have access to. You can just forget about waiting for a whole day for each single answer. In fact, in the majority of cases we respond to emails and tickets within no more than 20 to 25 minutes.