A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's a very efficient way to receive some information about the web hosting services or have some issue resolved as you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the smaller chance of errors any time you exchange data such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent investigates the issue involved. Also, you're able to become a part of a live chat room from any computer that is connected to the web, avoiding the telephone charges that you will have to pay in case you are calling to a different country.

Live Chat Support in Cloud Hosting

As part of the support services that we provide for all our cloud hosting, you'll find live chat support which is available each and every day, even on holidays. You will be able to contact us no matter if you already have an account or not, because we can assist you with pretty much anything, ranging from giving you common information about our services if you are not our customer yet and you're thinking about obtaining one of our packages, to assisting you with installing an e-mail account in an email client. A part of the problems are more technical and time-consuming, so you'll have to employ the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and present clients. If you're looking for a new hosting account, you're able to chat in real time to one of our representatives and get more information about our semi-dedicated servers so as to select the optimal plan for your websites. In the event that you already own an account with us, we'll be able to assist you in a timely manner with general, billing and 1st level technicalmatters. Even though in some instances you will need to open a support ticket because there are situations that can't be resolved through a live chat, we will be able to assist you with lots of common tasks, like installing an email account in an e-mail client or forwarding one domain to another. As a result, you will enjoy prompt support and you will save plenty of time.