If you have purchased a hosting plan and you’ve got some questions associated with a given feature/function, or in case you’ve stumbled upon some problem and you need assistance, you should be able to contact the respective customer care staff. All hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, due to the fact that the fastest way to handle a problem most often is to post a ticket. This mode of communication renders the replies exchanged by both parties easy to follow and permits the tech support staff members to escalate the problem in the event that, for instance, a sysadmin must intervene. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you need to have at least two separate accounts to touch base with the help desk staff and to actually administer the hosting space. Incessantly switching between different accounts could sometimes be a nuisance, not to mention the fact that it takes a lot of time for most hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with plenty of other web hosting providers, the ticketing system that we use with our cloud hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several log-on names and passwords, since you will be able to manage your tickets and the web hosting account itself from a single place. So, if you have a query or encounter an obstacle, you can contact our customer service technicians on the spur of the moment. Our system comes with a clever search functionality. This goes to say that even if you’ve sent numerous tickets through the years, you’ll be able to track down the one that you want without difficulty. Besides, you can see knowledge base recommendations for troubleshooting commonly met challenges.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with our company and you’d like to contact our client care staff members, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll need to do with most hosting providers on the market. Our integrated trouble ticket system will enable you to post a new ticket effortlessly and to browse through older tickets using a smart search box. Also, you will be able to browse the relevant knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can do all these procedures without signing out of your Control Panel at any time, which goes to say that if you run into any obstacle or have an enquiry, you can get in touch with our technicians and fix the issue at hand in less than 60 minutes through one single support platform.