Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with plenty of other web hosting providers, the ticketing system that we use with our cloud hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several log-on names and passwords, since you will be able to manage your tickets and the web hosting account itself from a single place. So, if you have a query or encounter an obstacle, you can contact our customer service technicians on the spur of the moment. Our system comes with a clever search functionality. This goes to say that even if you’ve sent numerous tickets through the years, you’ll be able to track down the one that you want without difficulty. Besides, you can see knowledge base recommendations for troubleshooting commonly met challenges.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with our company and you’d like to contact our client care staff members, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll need to do with most hosting providers on the market. Our integrated trouble ticket system will enable you to post a new ticket effortlessly and to browse through older tickets using a smart search box. Also, you will be able to browse the relevant knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can do all these procedures without signing out of your Control Panel at any time, which goes to say that if you run into any obstacle or have an enquiry, you can get in touch with our technicians and fix the issue at hand in less than 60 minutes through one single support platform.